After my car was hit while I was at work, there was a letter left on my car apologising and a phone number left which surprise surprise was a bogus number, I contacted Axa, the first time I have ever tried to claim and 7 months later and annoyingly long phone calls, waiting mainly, I am still waiting for Axa to actually contact me or get back to me to let me know what is going on, this sadly is a modern day trait where online companies know and hope you will just give up trying and pay yourself, WHY are there no bodies monitoring and closing these companies down for legally stealing our money, sadly if you don’t have car insurance you face heavy fines, this is the tip of the iceberg, lots more companies are doing the same, some don’t even have phone numbers on the pretence they are cheaper if there are no phone contracts to pay, what a joke, you only realise how you’ve been had when you try to contact these companies.