Had to make a claim as I was hit by an over seas HGV... I wish I paid for the repairs out of my own pocket. When other reviews say about sitting on hold for an hour onwards they are being deadly serious. When I reports a lorry had hit us not once was I ask if I or the family are okay. I was told at best it will take 9 months and I’ve lost my NCD although being fully comp. If they can’t get hold of the lorry’s insurance details although I have sent them over it will go down as a fault claim... I doubly I will receive my payout although they have my car. I doubt there are any decent insurance companies out there and it’s really put me off driving. Seriously stressed out over this and not been contacted once. Also WHEN you get through the claims team obviously don’t care and are rude. Only happy when they take you money...