cliam - not checked validity of information provided before making a decision. My recommendation is too not use Axa Insurance. After recent claim, in which a driver drove into my parked car door. Axa made a decision on other party, independent witness, while we were there for over 30 mins no witnesses arrived to check with other driver. Axa also did not wait for my incident report to be submitted- before making a decision. When I called, I was told that the verdict was final. They firstly, as my insurance company check any of concerns or documentation. Secondly, completely dismissed my recommended investigation! As a customer they will not look after, or your car!