Axa cancelled my insurance after I had called to arrange another payment plan during the covid-19 outbreak and also charged a cancellation fee knowing I was struggling financially at the time. One lady Debbie went to sort it all out for me upon explaining my current situation. We were cut off our call and I called the company back. The gentleman I spoke to then, made me aware there was nothing more the company could do for me and had alreadybeem cancelled. I was absolutely gutted at a time I needed my vehicle the most. I explained I currently work voluntary for the Royal Voluntary Service, am a full time carer for my neighbour and have three children also to take care of two, of which have additional needs. I had also lost my gran and several other people over a short period of time and grieving. I am still, a week on so very frustrated with Axa for not coming to a agreement between us when I had also explained that, I hadn't read my emails and received their email 48hr later. I contacted them as soon as I saw a message from their team. Still nothing was done on Axas behalf. Would avoid the company