Have had an ongoing claim with AXA for the last 12 months, for a motor accident that was not my fault. It took seven months and a formal complaint before they took a full statement and eight months for a damage accessor to take a look at my car. Their complaints department have accepted that they have not provided an acceptable level of service and I have now had to escalate to the Financial Ombudsman. Don’t believe the good reviews, they are only from people who have not had to claim on their AXA insurance. This company is disgraceful, when you need to call upon the insurance service that you pay have paid for, with your hard earned money, they mess you about. In my case they have now just said they have closed my initial claim because the other party no longer disputed the liability and have advised that I will need to start a new claim to get my car repaired. I’ve spent over an hour on hold trying to get through to them, they don’t respond to emails and they will delay your claim in the hope you just go away. Avoid this company if you are expecting a reliable insurance provider!!