I had very bad experience in Argyle Street Glasgow.I was depositing money in Payin Machine when it broke down and I was assured that the remaining money would be paid into my account next day..Anyway it wasn't..I contacted the branch and Kirsty Russell called myself back..Kirsty said she couldn't hear me and hung up not returning the call.I contacted the Complaints Team and Nic Reilly did the investigation in a morning.I thought the Bank of Scotland mission statement was (by your side). Kirsty and Nic never were..I thought it very suspicious that they never introduced the Bank of Scotland Fraudlent Team.to investigate.I have had Major Brain Surgery and this has caused extreme Stress and Anxiety..I have just started Chemo..Hopefully Kirsty Russell and Nic Reilly have training in that not all Disabilities are Visable..Its better to be Assertive and not Aggressive..Kirsty and Nic are not good Ambassadors Representing Bank of Scotland..