I am an international student from Malaysia. Yesterday (7July 2021) I called the hotline 0345 129 9784 at 12.16pm and I was in contact with a guy who named Hamed from this customer service (CS) hotline regarding my bank account to be closed due to no positive cash flow in the account since September 2020 (is it very long?). Hamed's speech was very fast and illiterate and I requested him to repeat. However in his attempt to repeat explanation to me, he burst into frustration and anger and reprimanded me for my non-wrongdoings. I find this offensive as a customer for I only requested for further clarification. I still feel very uncomfortable with his attitude until now. I believe the conversation between me and Hamed was recorded, you could play back for your reference/if you not believe me. Please take this matter seriously and take action for this dismeanour. Thank you.