The Bank of Scotland located in Garrowhill, Glasgow closes at 3pm and only opens on weekdays, which is not ideal for those whose employment hours are 9 to 4 in a place of work. After being a loyal customer for over forty years, I expected a little sympathy from the cashier when experiencing difficulties and required to speak to someone outwith my working day. No solution such as a telephone conversation was offered so I stood in disbelief, holding the relevant photocopied documentation in my hand and tears falling down my cheeks. Evidently, The Bank of Scotland has no need to consider the customer at all.