They updated their online banking APP and it wont work with my phone and it forms one of their new protection systems. When I went on line to tell them their form would not allow me to send until I completed the Captcha test that wasn't on the screen. I called their help line and found myself talking to a less than helpful chap. He said it was tough when I mentioned the APP, it was my computer's fault that the captcha pop up wasn't there and flatly refused to pass the message on to their IT people. I was also getting emails from them that directed me to a site on line that my virus proctection refused to connect me to because it found security weak. I had previously asked on line if the emails were from them but got no response, this chap said that the bank would not send me emails, and the said it would. I said I would be changing accounts to another bank, thats what I'm looking at now.