Hi, simply don't use their service. They are broker, working with third parties to get the job done. The third party's service is horrible, very slow and especially 4th dimension(the company Bennets use to repair your bike) people and service is really bad. I choose Bennests because I thought they are the best, but they are not. I could have my insurance for half price but I thought it is worth to pay almost double price for the best service but they are really bad. In the end I get my bike repaired myself rather than waiting for months sitting in their garage (it was just a damage in the silencer and shock absorbers due to a slow hit from back). Without a bike I cannot go to work, they seem not to understand it. I'm only waiting for the end of the policy, will definitely look for someone else.