This is my second insurance policy with Bennetts. My first policy was for a CG125 while I was still learning and yet to take my bike test. The service provided and the cost of the insurance policy was outstanding. I felt that I had a real bargain and was very pleased with the insurance policy etc.When I passed my test I immediately rang Bennetts to tell them that my licence had changed and I now wanted to insure my 500cc bike. The call centre operative was very helpful and the transition from a 125 bike to a 500 bike was smooth. The price of the policy rose a little bit but it still felt like a bargain.A few months later I attended a BikeSafe course. Upon completion of the course I contacted Bennetts to tell them of the change. The call centre operative wasn't very helpful and could not find the BikeSafe course on the computer. My second policy is for a new bike. The cost of the insurance has rocketed. I am now paying more for a 650cc bike than my 2 seater sports car! The call centre operative was the most unhelpful I have encountered so far. The phone line was terrible and I could barely hear him. Even when I explained this to him I swear he spoke quieter!Upon receipt of my insurance documents; which did arrive very quickly; I see that I am still a provisional licence holder according to Bennetts. This is after I informed them on the day I passed my bike test. What was the point in me informing them in the first place.I'm a little disillusioned with Bennetts at the moment. They were very helpful at the start; now it seems that they don't want to show the same level of customer care now.