I was already a Bennetts customer I called to change bike wasn't given a cash back as new bike wouldn't be continued with current under writer your operative was to call me back for card details. Thankfully she did not call. 2 days later I rung in again got a different woman ( very good at her job well mannered real pleasant in fact ) got money off older policy new one started and instead of having to pay £215 we got it down to £45. Your first woman could have driven me away yes I could have had to admin charges to cancel but there are more than one company out there all trying to catch more customers in their nets I could possible made a saving elsewhere but no I stuck it out hope in a years time your price is good to stay.