Plus points - Good experience on phone setting up the policy great advice from three different calls to the call center going through the legal stuff was a bit tedious though overall well pleasedVery bad - took several days and numerous e-mails to get European contact numbers for Bennetts & RAC in case they were needed while in Europe!!! You can't call 0800 or 084x numbers from outside UK!!Other insurers like Direct Line MCE Carol Nash etc. have this information readily available as a one pager that is sent with the within the policy certificate & schedule documentation that you would take with you to Europe!! Would have been 4 maybe 5 stars if it were not for this!