Dear Sir'sI was looking into changing my motorbike After a few test rides I chose a bike for me I then rang Bennets on the 6th May to see how much the difference would be. I went through the whole procedure with a very nice guy who under my instruction changed JUST the bike I stressed that I wanted the new policy to have ALL the extras as my last one did. He assured me this was accurate and gave me a case number should I buy the bike. (7168125).The new policy and the old policy's refund together would have meant me paying £220 which I was happy with. I then agreed a deal on the new bike so on the morning of collection I called and spoke with a lady called Gurpreet ext 72064 who told me NONE of the extras were included and that id need to pay £350 for the policy !!!! Shocked and Miffed was not the word she then told me to go online and apply for a new policy on your website I tried doing this but the site wouldn't let me add the extras to the quote. I called back and spoke with a great guy called Kieren I explained the whole boring story to him and he's managed to get me a slightly better quote than in the first place. So I ask you... After doing it all the correct way going through all the questions etc etc why on earth did I not have the extras on the new policy? why OH why was I told to go online but still could'nt add the extras. why if you record the calls would it have taken 2 days to listed to the recording (according to Gurpreet) ? You're very lucky to have my custom at the moment and this is only to how well Kieran handled the issue.ref WEL/MC02policy : NU46325BI wonder if anyone will reply to this ?????????????????????Stewart Holt 07766171213