I have been riding bikes for over 35 years. Once again I got a great quote from Bennetts however for the first time I found the renewals process a little frustrating and laborious. Firstly it was difficult to get through on the phone and I probably spent over half an hour in total on the three or four calls it took to sort out my renewal mostly listening to music! This was mainly due to me fully disclosing all the cosmetic modifications I have made to my bike. The main sticking point was a pair of £28 carbon heal guards I have fitted which increased my premium by over £40. Surely the list of non performance enhancing modifications that are accepted could be reviewed and that carbon parts are assessed individually based on their price.