I was very disappointed that while attempting to apply for insurance online I was unable to find my occupation from the list that you offered. I chose one in order to complete the form. The following day I then telephoned you (at a premium rate) and was left hanging on for what I considered was way too long. But then wheres the rush to answer a phone when a customer is paying while waiting to speak to someone. When I finally spoke to an operator and explained that my occupation was not listed she suggested an alternative. I then asked her to send me an email outlining the conversation we had just had. Should there be a question about it in the future. I was told that she could not do this. I then asked if my confirmation on my no claims entitlement had been received I was told that it took several days. I asked if I would be getting an email confirming my entitlement and was told that I would have to GUESS WHAT? That's right I would once again have to ring in to find out. Yet another call at premium rate at my expense.When looking to renew my policy this year I thought long and hard on who to go with. I had cheaper quotations than the one I had from you but chose you as I wanted to go with a name that I was familiar with. II am beginning to regret this decision.