I received a letter advising I did not renew my insurance policy I understood it was a tacit renewal.Anyway not having any insurance cover for a few days I contacted your company and renewed over the phone.It was not a good experience your staff member was very good though and I have no issue that he had to do what he is instructed to do.In short I was not sure if the call I made on your number is charged to me at a premium rate however the process of getting to someone who could help then listen to the details of the policy being read out was very very time consuming and possibly costly.My question is how can someone take in all that information etc you present over the phone and remember it in detail?Surely by sending a electronic or hard copy policy document key facts ASAP is more appropriate so us the customer can read it properly and make a considered decision?Your employee kept stating it is a legal requirement to do so is it so?I also misread a number on my speeding fine in 2013 as the number was in the fold of the paper document it should be SP50 not SP30I tried to email this fact but was advised by return email to call again so I have to repeat the whole process again?