Policy is fine but had issue with your 'service'...I had a simple request regarding changing my payment card details rebuffed 2 weeks prior to my renewal for a 'computer says no' type excuse and was told to call back a couple of days before which in itself I thought was poorly communicated...However when I did this - I was then told that the payment had already been applied for and nothing could be done. I have an ongoing dispute with the card provider and purposely didnt want any transactions being processed through this account - but my position has now been compromised on this due to your 'service' departments lack of empathy to my situation..Not happy !!