We were about to renew our bike insurance with you but on receiving the reminder letter were shocked to see that it had gone up by nearly £20.00.Considering in fifty years of riding I have never had an accident a conviction or made a claim I was very perplexed and annoyed.I would like to know why road users are penalized instead of rewarded for their use of the roads without any mishap. year after year.It used to be the case that road insurance went down. Instead we found our had risen yet again.So we spent precious money on phone calls to try and find out why - and finally after much querying and protest the renewal fee was decreased to £91.Your customer Service team were helpful friendly polite and obliging. But in the end we must have spent half of this saving on the calls to Bennetts.If it hadn't been for some busy domestic problems I would have compared the market and chosen to go elsewhere. But this year it is more convenient to stay with you. However if this rise happens again next year I will readily move to another company who offers a more competitive rate.It is good to have the opportunity to give this review and I hope you will take note. I'm sure I'm not the only motorcyclist who feels this way.regardsPhil ChaplinPhil Chaplin