Have had insurance policy for one year and will not be renewing regardless of price. Problems with several things - Breakdown took too long to arrive that I found someone local to fix the problem as didn't have several hours to wait. Moved address near end of policy so stung with £60 charge for 40 days cover. When I complained I was assured I would receive a favourable renewal quote - nearly double the average policy quotes from most other insurers does not indicate valued customer service to me! Added to these problems the company uses 0844 numbers which means to contact them regarding anything at all (including if I wanted to pay the ridiculous renewal premium) it costs a reasonable amount of money. I cannot verify for definite but have to agree with a previous review that in the last year I have received a vast number of cold calls since taking a policy through BG Insurance. My advice is avoid this company unless you enjoy bad service and talking to telesales personnel.