Haven't had to make a claim through them but I got a cheap quote from them earlier this year. What a pain. They want copies of both driving licence parts for every named driver both sidesas well as proof of no claims. I did all this then had a letter asking for the code so that could view the licence details online then another letter asking for proof of no claims 3 times in total. Then another letter asking why I hadn't declared some expired penalty points then they increased my premium by 150 because of these points from June 2011 so I cancelled. I hadn't tried to hide them I use the same details on confused every year so they are all declared at the time of every renewal. Never again. Snotty emails received aswell and 1 recorded letter that I left at the sorting office. Not easy to deal with at the start so imagine if you need to claim.