I took out a policy and noticed their corresponding emails went straight into my spam immediately. This was lucky that I noticed as what happened later could have had serious repercussions. The email I received required documents from myself such as proof of No Claims Bonus. I replied back this customer service representative the following day with documents, which I had another email a week later from another member of staff stating they still hadn't received them. They had clearly lost them so I sent them again and expressed my confusion. I recently had a phone call requesting the documents. This phone call was pretty brief, but the lady just give me another email address to send them to, and that was the end of the call. Nothing more said. When I returned from work a few hours later, I send the documents again. To my shock there is an email in spam from earlier that day stating they had CANCELLED my policy. Let me remind you that THEY LOST THE DOCUMENTS and there was no warning over during the phone call at all. Luckily I checked my spam inbox again as I wouldn't have been insured due to no error of my own. I called them and the representative had no clue of the severity of the issue. I have since paid more for another policy and still awaiting a refund from these thieves.