insurance company failed to update my vehicle on their system. they requires copy of both driving licence, proof of address with utility bill, picture of the van mileage clock etc etc. they requires these documents to take policy and to update a vehicle even though same address!!!! no paper correspondence. only email which goes to spam box!!!!!!!! they don't send any paperwork by post, only take money....no phone call or other correspondence. i had a fully clean licence for 12 years. because of their ...i repeat their technical fault i have 6 points and 450 pounds fine and 620 to release my vehicle!!! whoever reading this.. my advice.......to you....please insure with big companies who are well known even though they are slightly expensive. BG again na na never. i had insurance with them only for 3 months. i had enough with cheap companies. gooooood luck bg cheap policy