They automatically renewed our policy, without consent, they had put the price up £200 over the course of 2 years, annoyed with myself for it cancelling sooner! no claims made either. I then get a letter 3 months later asking to phone them and was told we owed them 3 months worth of payments, as they couldn’t take payment from us! I asked why they were calling about this 3 months in and not contacting us straight away and was told accounts looking into what’s owed every 3 months! Asked to be put through to customer complain and the call handler hung up on me. What a joke of a company! Won’t be using again!