I have a mortgage shortfall with this company which I have been paying what I can since 1993. From National Debtline's website I used their template letter to request they write the debt off (just over 17k). I am nearly 70 and on pension credit and attendance allowance. They called me yesterday and it was like being grilled by the Gestapo. They want 3 months bank statements and letters about my health and, whilst on phone, went through my credit file with a fine tooth comb. It showed some inconsistencies which I could explain but it was the condescending way the advisor spoke to me, as if I was beneath him. They are giving me two weeks to get documents together but I feel like just giving up and carry on paying. Their manner has been bothering me and I just know they'll come back to me with another grilling. I've got other things on my mind and can't be doing with all this but just want this debt off my back as I shall be paying it for the rest of my life. Horrendouss and unsympathetic company. Steer clear.