30/03/21 Enterprise are keeping in regular contact, ready-to-go for a few days now. AW Boston have my photos and are waiting to hear from ...yes, you guessed it, that's right... BUDGET! So! We are all now waiting for BUDGET ...and this goes on and on! SHAME ON YOU, BUDGET!!!! 24/03/21 My claim has now taken SEVEN MONTHS FROM TOMORROW to begin to be processed. (I reported my accident 25th Oct 2020!) Today some progress...Enterprise Car rental Spalding have called me to get the ball rolling on my replacement car and on the same day AW Boston, the garage arranging the repairs, have contacted me too, which is great! A huge relief! But guess what? They have asked me to provide photos of the damage...strange as BUDGET were sent photos in Oct 2020! Why couldn't the photos be passed on along with the rest of my case notes? (BUDGET ARE INCOMPETENT, that's why!) The ombudsman has also contacted me today and I have asked them for assistance to help me leave BUDGET without having to pay a penalty, so I can find a legitimate insurance company, not one that operates on the premise of deception.(BUDGET INSURANCE deceived me. They have shamelessly taken my comprehensive premium payments under false pretence, without providing peace of mind...WITHOUT PROVIDING ANYTHING AT ALL, EXCEPT A WHOLE HEAP OF STRESS) 23/03/21 I have been informed by my solicitor that Budget insurance have been trying to call me ...but get this,...they've only been calling someone else's number 😂🤣😂🤣for goodness sake!!! Spoke with the underwriters today who were told, by Budget, that my front passenger side light was damaged?! Not correct! In fact it was the left hand side wing which was hit causing some cracking along the front bumper...not the light! (Budget EVEN had the photos I sent them 😂🤣😂🤣) In my experience Budget really are complete, incompetent twits!!! 21/03/21 Over ten days since your 'reply' Toni?!! and almost seven months since I reported my no fault accident to you!! STILL NO RESOLUTION. STILL HAPPILY TAKING MY MONEY THOUGH! 20/03/21 Clearly non-existent customer service. Not trustworthy. Outrageous! AVOID 19/03/21 Heard nothing today either. 18/03/21 Still no news. Awful service. (17/03/21) My terrible experience continues! Another week on and still no nearer to getting my car fixed. I have passed the matter over to my solicitor now and I will continue to keep potential customers posted on any 'progress' from now on until the matter is resolved...Be warned! This could be you, when you try to claim. 09/03/21 If I could give less stars I would. I had a no fault accident almost 6 months ago! I pay comprehensive premiums and my claim has still not been processed! What on earth is going on here?!!!! My car still has not been repaired and my attempts at communication are being ignored. I have never ever had an issue with any insurance company before. Please beware!!! This 'insurance' company is not what it appears to be. There is only so much that can be blamed on Covid!! Seriously?! For goodness sake, how long does it take to call a customer to explain what's going on?!! How long does it take to reply to an email?!! Quite frankly this is appalling treatment. I'm fuming!!!! How very dare they?!!!