Shame there isn’t a zero option for stars. 1 hour 45 mins (screenshot added as attachment to evidence) wait first time until I abandoned. 20 mins second time. The difference between 6 weeks of cancelling policy £100 with no excuse for why there is such a differential. Given it was only a £220 policy this amazed me. First caller out £100 refund quote on file and operator could see it. I couldn’t imagine actually having to deal with an insurance claim and would never use budget insurance again. The worst insurance company ever. Please allow zeros trust pilot as one star is too kind.