Price is one of the best which is why I chose it. When it comes down to pay outs? Well, that started out as questionable. Sydni was awful. I think she may have been promised a salary rise or promotion if she could do her best to deny a pay out. Maybe a clash of personalities but as the honest, understandably anxious (water escape in my beloved cottage), kind and compassionate human being that I am, I don’t think I’m far off the mark. I could not stomach dealing with her. I designated a friend to take over the communications. After two years of negotiations I was able to secure a pay out that was close enough to cover my losses. Kitchen slate floor tile replacement, garden decking replacement, both partial. Emergency call out for water escape crisis. Very hard work trying to claim. I could not have done it without my friend’s intervention and assistance. I understand from her that an employee called Alex took over from Sydni. Alex was a breath of fresh air. Yes I received the final pay out via her, but more than that, she was human. Her telephone manner, personality, understanding was second to none. As a result of Alex I decided to renew with Budget Insurance.