We have been waiting for 8 months for 3rd party claim. Not once have we missed a payment.We've already send all our documents. Every time i've spoken to an agent there is something else that we need to send. This is really bad service. Access fees has been paid last year already. We send the documents so many times, but theres always something else they need from us. This morning i phoned them again and its the same story. And I'm a pensioner, I can't do it or take it anymore. So many times I asked them to speak to a director or ceo but they dont want to give me any contactnr. Please if anyone anyone can help me. I really need your help. It's been 8 month and we still waiting.