It I could give this company a -10 review I would, this company left me with just £25 in my bank account to live off until I next get paid, I cancelled my policy on the 16th July and they took a payment out on the 19th ,I cancelled not because I wanted to ,I changed my car and they wasn't willing to insure it ,which is very strange as other insurers was willing to do so , I spoke to 4 different People,had the phone but down on me twice, required to speak to a manager a good number of times and was refused,even asked for a manager to call me back ,also refused, now I have to wait until the money returns back into my bank god know when this will be ,the only good out come is that they said they are giving me £50 as goodwill which I have to wait 7 days for that's if it even gets paid into my account,but to be honest I would have rather had the money back that they fraudulently taken out of my bank account back straight away , as I have to go work,buy food and live off £25 until they pay this money back ,this company as but me in hardship and coursed alot of stress , my advice if you have to cancel your insurance policy my sure you contact your bank to cancel your direct debit,or else they will carry on taking money of you .