Automatic renewal of my home insurance - BEWARE - Charged me £38 for them setting it up and taking payment on an expired Credit Card. Took me months to get my premium back (less the £38) had to get it through my Credit Card Company in the end. 14 day rule doesn`t apply as they are intermediary or broker so BEWARE, even if you are a new customer and take their insurance and cancel within 14 days they will charge you for the privilege. Advisors are also very abrupt, bordering on rude on the phone. Will never use again and advise everyone else to use someone else!