I took car insurance with them and was happy with the price. However I moved address and they informed me that the company who underwrite my policy would not insure me at my new address and this means I would have to start a new policy with them but underwrite by another company. This meant my premium went up over £800 pounds which I was not happy with, but I was informed that I had no choice but to enter into this new policy with them or pay a cancellation fee. I chose to pay the cancellation fee because to be honest I felt that I had been mislead. I moved up the road from where I use to live. So why this happened made no sense and to try to make me take a new policy which has increased by £800 pounds is unbelievable. Then things got wrost so I ask to cancel and paid the cancellation fee and rang the company on 4 separate occasions to check that everything was paid and was reassured that I had no out standing balance left. So I got on with my life and then 1 week later I checked my spam box and found a email from budget insurance stating I owed a balance of £63.17 plus £25 pounds. And if I don't get intouch they would pass me on to debt collectors. I think this is terrible I rang them four times to ask if there was any outstanding balance on the account and was informed there was not so really what can i do. Then to be threaten with a email that I owe money and they will pass it on to debt collectors is disguesting and very poor customer service. I never recieved any letter or phone call about the matter just an email which want to my spam box and I only checked this box by accident. When I called to complain the supervisor want on to justify why really it was not their fualt but mine. I ask you really I tried to and checked the account was paid in fall and they told me no outstanfing balance was left. I think this company is very poor and so is it customer service. I never use them again I don't care how cheap they are!