where do I begin, I paid for my insurance on my credit card, which Budget then said i’d not paid and charged me an unpaid card fee. So i contacted my credit card company who said that the payment had gone through. Budget insurance were threatening to cancel my insurance so I paid the full amount on my debit card, I had to claim the payment back from my credit card as there was nothing wrong with it, in the mean time Budget have refunded me a part of the policy as they had an error and are waiting to recharge me. I just feel that they don’t have a clue what they are doing, and the customer is paying the price for their mistakes.