Very unhelpful when I wanted to change vehicle 4 months through policy. Lots of miss advice given! Staff training needs to be given! They told me the company they insured me with wouldn’t insure the new vehicle didn’t give reason just said I had to cancel policy with a £45 cancellation fees. Then take out another policy for 12 months which was over £300 found another company that had more on its policy for £186. Told cancellation fee would now be £45 plus £21 money outstanding on policy, received an email 4 days after cancellation with outstanding balance £66 said if not paid within 7 days it would be passed on to the dept collectors. Phoned today to pay and now told the outstanding charge is £105. The original insurance for the year was around £170. I’ve already paid £84 for 4 months + now the £105 cost more for the 4 months than a full year! Do not use this company if you are thinking of changing your car mid way through the year! Wish I had stayed with HALIFAX insurance who have been amazing! Lesson learned don’t go with an insurance company to save an initial £20 cheaper on renewal! Worst experience and now £105 less in my bank account!!! I was told by Yasmin customer service she would have to listen through the other callers telephone calls to see if I was lying about the information I was given amount the amount I owed. Will never use this company again worst experience ever received!!! 😡