Same as all the,people on here . Abysmal experience with BUDGET !!! The names laughable and I wish I'd had taken notice of the name meaning at the start , meaning you get what you,pay for,. I purchased a van insurance two months ago and paid £177 for the insurance. I'm 60 years old and not stupid. Tonight I rang to cancel the policy as i had sold,the van yesterday. I was told that I would only get £73 as they were charging me £75 for cancelling fee. I am outraged and I have decided to take this further after reading so many disgusting expriences it's clear they need a kick up,the proverbial backsides. I am contacting them personally on their email they have put on every one of these complaints on here . and the FSA will have a email as well as the CEO for this extortionate company. If I get no results then I will be taking to social media to gather anyone who's had a bad experience with this company and I will be looking to have everyone refunded. How can they be allowed to charge these fees !!! I kinda expected a £30-£40 fee but £75 really. There was no mention of this fee when I took the policy out and it's grosley unfair , they need to make everyone aware verbally giving them the chance to go elsewhere. Well I haven't finished by a long chalk and I need a complete refund or I will make sure they are dealt with by the ombudsman . If we all did this then they wouldn't be able to trade anymore. The staff are also untrained as when I asked for the CEO name he said I have no idea who they are !!! And then proceeded to talk over me throughout the conversation. Terrible company and prices ..furiouS doesnt even touch it ..