I recently had a deeply unsatisfactory experience with Collingwoods Learner Driver Insurance Broker, and I feel compelled to share my disappointment regarding their exorbitant cancellation fees and unprofessional customer service. As a UK-based company, I had expected a higher standard of service and respect for customer needs, but unfortunately, my encounter with Collingwoods fell far below my expectations. After my son held a learner driver policy for just four months, he successfully passed his driving test, which, according to their policy terms, triggered a mandatory cancellation of the policy. As he initiated the cancellation process, we were shocked by the excessive fees demanded by Collingwoods for this seemingly routine procedure. Moreover, the most frustrating aspect of this ordeal was the encounter with a customer service representative named Michael. His obstructive and rude behavior left a lasting negative impression on us. When I requested his full name for future reference and escalation purposes, he unreasonably refused to provide it. Furthermore, he interrupted me while I was speaking, displaying a complete lack of respect for my concerns and inquiries. When I asked to speak with a manager to address my dissatisfaction, he flat-out denied my request and dismissed my concerns without offering any resolution. To make matters worse, during our conversation, Michael insisted on unnecessarily requesting MY personal sensitive data, which raised serious privacy concerns. There was no valid reason for him to insist on such information, especially when it had no relevance to the inquiry or the cancellation process. This breach of trust and disregard for customer privacy is simply unacceptable. Collingwoods Learner Driver Insurance Broker needs to address these significant issues urgently. First and foremost, their cancellation fees must be reevaluated to ensure they align with industry standards and do not burden customers with disproportionate charges. Secondly, the company must focus on providing professional and respectful customer service. Rude and obstructive behavior, such as that exhibited by Michael, tarnishes the reputation of the company and leaves customers feeling undervalued and disrespected. I strongly encourage Collingwoods Learner Driver Insurance Broker to take immediate action to rectify these issues. Customers should never be subjected to unprofessional behavior or unnecessary requests for personal information. Furthermore, a prompt and genuine apology, along with a commitment to improving their cancellation process and customer service, is warranted. Regrettably, based on our experience, we cannot recommend Collingwoods Learner Driver Insurance Broker to others seeking learner driver insurance. Prospective policyholders should be aware of the potential for excessive cancellation fees and disrespectful customer service when dealing with this company.