5 houses in our close lost roof tiles in a particularly bad storm. Our neighbours houses are all in the same condition as ours, and one of them even lost a tile from a new part of their extension. To clarify all mortar was intact until the storm hit. Our insurers were the only ones saying that they won't accept our claim. Very poor service indeed and can't even cancel our insurance with them due to having to pay for the rest of the year, as apparently even if your claim is rejected, they class it as a claim. Feel like we are trapped in a company with unjust reasons to reject your claim. All insurers should work to the same principles. We have written to the financial ombudsman and are awaiting a response as we haven't had any response to our emails from this company.