I put in a claim for £66 for a visit to the vets. This was for soft tissue damage to my dogs back. The claim was submitted by e mail on the 8/10/2017. I received an e mail on the 24/10/2017 saying they had received the claim and would process. On the 29/10/2017 I received another me mail requesting my dogs previous vets records to be supplied within 7 days or the claim would be cancelled. As the dog is a rescue dog I do not have the information required and e mailed back on the 31/10/2017 stating he was a rescue and I did not have the previous vets information. As nothing happened I called them on the 08/11/2017 asking the status of the claim. The answer that they were waiting for a response about his previous vets name and location, all be it the address I replied to stated that all replies would be dealt with within 2 days. I gave them the name of the rescue centre, and was told by rescue center that they had been in touch and had been given the previous vets name and address. I phoned again on the 10/11/2017 to see how the claim was progressing and was informed that they were still waiting for the information about the previous vet. The claim is for £11 which clearly they are having difficulty paying and are just delaying as long as possible. My advice to anyone considering this taking out pet insurance give this outfit a wide berth, they are not worth getting involved with.