I took out a policy for my motorbike and was asked to send proof of NCB, which I did. I then had a reminder email 2 days later, to which I replied pointing out that I had sent it two days earlier. 11 days later I get a letter stating that as I haven't sent proof of NCB they are cancelling the policy! On telephoning, they explained why they couldn't accept the NCB, which I reluctantly accept. WHY didn't they just tell me this in the letter instead of threatening to cancel the policy?! They now cannot insure me apparently, as I do not have any NCB to put against the new policy, even though I'm prepared to pay the extra premium. Now facing £55 cancellation fee.....so be it, if they don't want my business I'll go elsewhere; I object to being scammed like this! AVOID AT ALL COST!!