I bought a new bike because the other one broke down. I used my NCD letter from the old bike. After the cooling off period ended they told me to sell my other bike or declare it SORN. I've lost my log book so I cannot do it. I am waiting to be issued a new one. Still, they are pestering me with no-reply emails and spam texts to call them now now now. But then I am stuck in endless queue of chat bots, select 1, 4, 3, 8 option and "your call is important to us" calls with broken AI misunderstanding everything I say. They didn't like the proof of my NCD and now they are threatening to cancel the insurance. I spent a whole day looking for that stupid log book and being on hold with Devitt and DVSA! Why do you care about a broken piece of garbage being declared off road. I don't want to waste any more of my life on your corporate male bovine excrement.