I had an accident in August 2016 where a lorry decided to roll into me! Diamond were fairly quick at getting my car fixed and courtesy car sent out to me... and they were quick to take my £350 excess, however that didn't come back until Feb 2017!!! It took months for them to just pass my claim to a case handler as they were "backed up" with so many claims!! I kept hounding them with emails and phone calls and all I got was some snotty girl saying "it was your choice to take it out of your savings account so we won't be paying you interest losses".... thanks! I will not be going with diamond again