If I could give 0 starts. I would. I've been with this company for a few years. Broke down last night, and waited over 3 hours to be recovered. Then I told them where the car was being recovered too didn't allow me a hire car because basically, I wasn't going to a local garage but one I use all the time. Baring in mind I was in London it was nearly 9pm wouldn't be able to leave my car at a closed garage and then be able to get back there the next morning to explain the problem. Due to covid the recovery van couldn't take me home and they would see if I could get a taxi but was unsure! To which I was about to be left in the dark in a place I hardly knew I had to walk over a mile to the train station to then get a bus and walk over a mile home in the dark this all happened at 6pm and I didn't get home until nearly half 11 that night. What sort of company allows a woman to be left in a vulnerable situation ! Avoid at all costs.