I was told that they would hold a payment due by a representative, I had lost a family member, had to pay for arrangement for burial, I received a message that my payment schedule was updated and that they would be taking the funds on the new date listed on the email(updated schedule payment arrangement ) I was told I would be fine until then and Elephant took the payment several days ahead of the updated payment arrangement causing a financial lost. I am 59 years old and paying over 300$ a month and they now said my renewal was going up to over 500$ a month. Because my car was hit ( hit and run) while I was home sleeping..no fault my butt they admitted that was why it was going up 200$ a month more. Although I will be 60 years old with NO accidents in over 20 years. They are horrible.