Long standing customer of over 8 years but wont be renewing.  2 stars as when I did make a claim (not my fault) they dealt with it well and in a timely fashion.  Gave me a quote of 701 (yearly price) which made it more expensive than last year (60 a month, paying monthly) when they added the percentage for paying monthly.  I did a price comparison on a well known site. It came back with a price of 420 a year or 40 a month including credit interest. This was for exactly the same cover (which I checked thoroughly), it even had less excess if I did have a claim. So I contacted elephant, who immediately reduced their price to 520 a year (50 odd a month paying monthly).  So my question is if they can offer this lower price straight away why dont they when they quote you your renewal price. I'm technical enough to do a quote online but many arent, imagine all those people paying more money as they cant haggle with a lower comparison quote. I have like 2/3 weeks of cover left with elephant, then I'm switching. Every year I will now switch, there is no bonus to being loyal with most companies anymore.