Shockingly awful and inadequate response to a simple claim on a lost mobile phone. Now into 3rd week since claim first registered, and no result in sight. Never less than 15 minute wait via electronic switchboard to claims handlers. Paid excess over a week ago - handed over to their delivery service BeValued due to send replacement handset. They text me saying they will deliver 3 days ago. Then postpone. And now - having waited for 20 mins to get through to BeValued - I am handed back to Endsleigh as the claim is 'under review'. This from the company who announces they 'make insurance easy'. Woeful.