Suffered escape of water damage from a hot water cylinder. They didn't cover the cost of replacing the cylinder (which to be fair it does say in their policy documents and seems to be common practice), but other than that have been extremely helpful whenever I have spoke to them. Direct line to the claims department who actually know what they are doing and follow up personally if need be. Settled for the full amount that our independent builders quoted for with minimal discussion and no quibbles. They lost a star, however, because: - the first contractors they sent out (BCS) were awful. Undervalued the claim by 50% compared to what the loss adjuster they subsequently sent agreed to, were completely unable to answer any question regarding the claim (although whenever I called the insurers directly they were extremely helpful) and seemed to serve no point at all in the process - Endsleigh subsequently decided not to offer us a renewal quote, so we were unable to stay with them. Which we would have done if they had let us!