20 years a customer, home and buildings insurance, car insurance and even travel insurance. I year ago home insurance hiked up to double the amount, queried this and told 'Brexit and home owners flooded down south' was the reason! We were going through illness and bereavement so paid it. This year got a letter saying they would have to increase again and we had to phone as they could not give a quote. To add insult to injury they had enclosed a quote for a total stranger, breaching data protection rules. Phoned 'customer service' and told they would not discuss it with me as I am not named on the policy, the individual was sneery and a full on jobsworth. Told this was a new regulation brought into force on 20th March 2019. I asked if they had informed customers and they said all policyholders would have been told - THIS IS NOT THE CASE. I receive all the email communication for the household including Endsleigh and we were not told of this. We will never do business with this company again, we subsequently found 13 quotes online including one for Endsleigh at less half the amount. They are a disgrace and we are in the process of contacting the financial ombudsman.