Avoid avoid avoid!! I got the insurance policy then the next day my dad had a cardiac arrest and went into a coma - I had to travel 4 hours as my dad lives away from me and stayed there for 3 weeks, about a week in I realised they had requested documents so I rang and explained my situation of being away from home due to my dad being in a coma and all my documents were at my house 4 hours away and I asked for 5 day extension as I had plans to go home they said yes on the phone then emailed me two days before the documents were due saying they have now declined the extension and that if I did not have them in my policy would be cancelled. No compassion no customer service skills, just a god dam awful company!!