"My Policy was cancelled due to lack of communication on the side of First Alternative.\r\nI got a letter on the 27th of January 2024 that if I don't pay my premium which is direct debit on that date, my policy will be cancelled.\r\nOn that date 27th January 2024, I tried to call them, I was hanging on answering machine for 4 hrs telling me to hold on till 5pm without anybody to pick my call. \r\n\r\nI call again on Sunday, Somebody pick up after one hour and told me my policy is cancelled.\r\n\r\nI felt disappointed that my has been cancelled and left without insurance."