"It is almost impossible to contact First Alternative. If you want to talk to a real person forget it. I had to make three vehicle changes in two weeks. You should be able to do this on line but the service is not available. You have to go through the chat which takes God knows how long just to get connected to an advisor. After making the changes I was charged an admin fee. First one was \u00a326 followed by two further fees of \u00a367.00 each. According to this company my premium for my changed vehicle had increased by \u00a319 but I had to pay \u00a3160 to cover there costs. The cost of cover was reasonable but the extortionate admin fees to make changes and lack of access makes it hard to recommend this company. "